Privacy Policy

Last Updated: January 19, 2025

1. Information Collection

Information is collected that is provided directly, including:

• Name and contact information (phone number, email address)
• Location information (city, state, zip code)
• Treatment preferences and needs
• Any other information voluntarily provided during consultation

Certain information is automatically collected when visiting the website:

• IP address and browser information
• Pages visited and time spent on site
• Referring website information
• Device and operating system information

2. How Information Is Used

Information collected is used to:

• Match individuals with appropriate luxury treatment facilities
• Contact regarding treatment options
• Respond to inquiries and requests
• Send information about treatment resources
• Improve matching services
• Comply with legal obligations

3. Information Sharing

Information may be shared with:

• Treatment facilities that match individual needs and preferences
• The network of luxury treatment centers for matching purposes
• Service providers who assist in operations
• Legal authorities when required by law
• Emergency contacts if someone is in crisis

Important: Personal information is NOT sold to third parties for marketing purposes.

4. Third-Party Treatment Facilities

When connections are made with treatment facilities, those facilities have their own privacy policies. Review of their privacy practices before engaging with them is encouraged. Responsibility is not assumed for the privacy practices of independent treatment centers.

5. Data Security

Reasonable security measures are implemented to protect personal information. However, no method of transmission over the internet is 100% secure. Absolute security of information cannot be guaranteed.

6. Individual Choices

Available options include:

• Opt out of communications by contacting the helpline
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of information (subject to legal requirements)

To exercise these rights, contact: (270) 310-5217

7. Cookies and Tracking

The website uses cookies to:

• Remember preferences
• Analyze website traffic
• Improve user experience

Cookies can be disabled through browser settings, but this may affect website functionality.

8. Children's Privacy

Services are not intended for individuals under 18 years of age. Information from children under 18 is not knowingly collected. If a parent or guardian believes information about a child has been collected, contact should be made immediately.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact: (270) 310-5217

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The updated version will be indicated by an updated "Last Updated" date. Continued use of services after changes constitutes acceptance of the updated policy.

11. Medical Disclaimer

Paducah Recovery operates as a third-party matching service, not a medical provider. Any health information provided is used solely for matching purposes. For medical emergencies, call 911 immediately.

12. Contact Information

For questions about this Privacy Policy, contact:

Paducah Recovery - Drug & Alcohol Addiction Treatment Helpline
Phone: (270) 310-5217
Location: Paducah, KY